This ALS applies separately to each account that uses our services. Unless otherwise stated, this ALS is subject to the terms of the agreement and the conditions activated have the meaning defined in the contract or this ALS. We reserve the right to amend the terms of this ALS in accordance with the agreement. OpenAIRE APIs provide access to a diagram of interconnected metadata series and a corpus of article PDFs. While metadata data sets are available in CC-BY, access to PDFs can only be done on request and is subject to restrictions based on content providers. When users create technologies, working with OpenAIRE API Services must comply with the current technical documentation that applies to the OpenAIRE services used, run on develop.openaire.eu.All API services in production, with the maximum effort provided 24 hours a day in the openAIRE infrastructure premises in the data center of the Mathematical and Computational Modelling Centre (ICM) – Data Center Facilities. In the description of open service level agreements (SLAs), we refer to availability, ease of maintenance, performance, operation or other infrastructure attributes. The service level is listed as “target” and “minimum,” allowing the OpenAIRE infrastructure user to be informed of what is expected (the minimum), while a measurable target (average) value indicating the organization`s level of performance is provided. The following Open INFRASTRUCTURE SLAs have been defined: Remote support is provided in accordance with the above schedules, based on the priority of the support request.